Why Do People Hate American Airlines? 83% People Do (6,494 opinions)

Need a refund, the site doesn't work!
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I purchased a ticket for my friend and her daughter, it assigned them seats in the last row and so I upgraded their seats. The flight was cancelled and they ... read all

by Darren on 22 May - reply - Helpful? Thank You! - Flag

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Need a refund, the site doesn't work!
+0

I purchased a ticket for my friend and her daughter, it assigned them seats in the last row and so I upgraded their seats. The flight was cancelled and they ... read all

by Darren on 22 May - reply - Helpful? Thank You! - Flag

I had an early flight once and could not get
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I had an early flight once and could not get anyone to take me so I spent the night at the airport. I watched the counter open in the morning ... read all

by Darren on 20 Apr - reply - Helpful? Thank You! - Flag
from Dallas/fort worth to Miami they did not hold
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from Dallas/fort worth to Miami they did not hold my (their) connecting plane and ised my flight (only 2 per day) to St. Maartins. That i understood kinda. then after ... read all

by fuckaa w on 22 May - reply - Helpful? Thank You! - Flag
This should not happen...
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When I arrived at the gate in Dallas FTW I was 1 hour early... after they said the plane was out of order so they made us change terminal from ... read all

by Jose Q on 21 May - 1 reply - reply - Helpful? Thank You! - Flag
AA CHEAP ASS AIRLINES!!
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I flew with Southwest and due to bad weather, they accommodated us in a hotel with food for the night. Today I flew with AA starting at 11;00AM from Pensacola ... read all

by Jason M on 21 May - reply - Helpful? Thank You! - Flag
American Airlines a bunch of a-holes
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This is the last time I will ever do any business with American Airlines. In fact I would rather not go on vacation then give them my business again. They ... read all

by Never Again on 20 May - reply - Helpful? Thank You! - Flag
Bad service (what service???, there is no service
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Bad service (what service???, there is no service onboard other then a soda) way too pricey especially with that kind of service. And last but most important, they hold the ... read all

by Brian L on 19 May - reply - Helpful? Thank You! - Flag
AA Sucks!
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Absolutely terrible service. Screwed us over by insisting that we need to do self check-in when we obviously could not. After sending us to various desks across the terminal they ... read all

by nabster on 19 May - reply - Helpful? Thank You! - Flag
Descent Into AA Hell!
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American Airlines bag checker told me my suit case was 10lbs over weight and it will cost me $100.00. Then he tells me I can transfer 10 lbs to my ... read all

by Kent K on 18 May - reply - Helpful? Thank You! - Flag
Fly Delta!!!!!
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I hate American Airlines because there customer service is horrible and they follow rules when they are beneficial for them....I took a flt to Charlotte this past Saturday. Our flt ... read all

by Ms S on 15 May - reply - Helpful? Thank You! - Flag
5 hours late, but they knew about in advance
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Flight from Shanghai to Chicago delayed 5 hours, yet only told of it 6 hours before departure time. The incoming flight was in the air late (ORD to PVG is ... read all

by Atolcher on 08 May - reply - Helpful? Thank You! - Flag

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Sitting waiting for flight from DFW to Madrid The
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Sitting waiting for flight from DFW to Madrid The captain says waiting on log book now over 1 hour Now 1 hour late Frustrated crew and angry passengers Perhaps they ... read all

by Atolcher on 29 Apr - reply - Helpful? Thank You! - Flag
They have the worst customer relations on the face
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They have the worst customer relations on the face of the earth. Their attitude basically is, "If we made a horrendous mistake, that's got to be your fault." I will ... read all

by Vix Noid on 24 Apr - reply - Helpful? Thank You! - Flag
They delayed my flight by more than 2 hours so
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They delayed my flight by more than 2 hours so I missed my connecting flight with another airline. They didn't do anything about it and I had to pay $75 ... read all

by Kathryn on 20 Apr - reply - Helpful? Thank You! - Flag
FLY DELTA!
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I will never fly with this airline again. We were supposed to attend a conference this weekend but due to computer outages, our flights were canceled. Interesting enough, our friends, ... read all

by Nancy Parker on 18 Apr - reply - Helpful? Thank You! - Flag
AA gave me the shaft, literally
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The broke my golf club. A golf club in a secure bag. They know they did it because they removed the club head and left the shaft. How appropriate. American ... read all

by Liberty man on 12 Apr - reply - Helpful? Thank You! - Flag
Worst Ever
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We were delayed in tiny Curacao International Airport for 12 hours due to "mechanical issues," and AA would not provide cab fare for the day. They provided "meal vouchers." Sorry, ... read all

by Cassie T on 03 Apr - reply - Helpful? Thank You! - Flag
Staff useless and agressive at "self" check-in,
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Staff useless and agressive at "self" check-in, could not even give a designated seat, never mind a boarding pass for conecting flight. Then on plane (far too small for trans-Atlantic, ... read all

by Sean C on 14 Mar - reply - Helpful? Thank You! - Flag
Advantage - Sky Priority... PROBLEM in IT
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because their Advantage Credit Card - which is supposed to make you sky priority (group 1) doesn't always happen. Anytime I change a ticket I get pushed back to a ... read all

by Rebecca on 13 Mar - reply - Helpful? Thank You! - Flag

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Opinions Hating American Airlines from

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“@xkaiomi: American Airlines' first class is a waste of money” American Airlines sucks. 😩

25 May at 08:43 PM by Ektaasy on Twitter - 3,058 followers - Flag

hate American airlines with a passion #worstcustomerservice

25 May at 03:28 PM by kenz018 on Twitter - 281 followers - Flag

Well the wife just called and they are in Dallas at the airport stuck until at least 625am until the first flight to LAX and the American Airlines sucks said they are not giving no refund or anything because it was not there fault do to the weather they will not even put them in a room for the night but when they were stuck in little rock they were going to put them in a room no problem but instead they flew them into some storms after they said Dallas was closed! So go figure!

25 May at 04:49 AM by Ryan-1466b442 on Facebook - Flag