Had a horrible experience with them. You get customer service in the Phillipines. However when you get the U.S. they sound like robots reading from their policy. THERE IS NO CUSTOMER SERVICE WITH EXTPEDIA. I even wrote an email to the CEO Dara Khosrowshahi and of course he blew me off to a customer service rep by the name of Dear Mrs. Lauren Bevel. She cut and pasted a response. Of course even though I found his email (firstname.lastname@example.org) it went directly to some department. Mr. K, does not care about the average person using Expedia! Surf the internet for airline deals and then book DIRECTLY with the airlines. There prices are matched. Do not deal with Expedia. Clog up his email. BOYCOTT EXPEDIA!