Why Do People Hate Lufthansa? 65% People Do (1,166 opinions)

flight cancelled no reason or refund
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I hate lufthansa because they just cancelled my flight for no reason and no refund. I originally booked two flights and could not take the first one because of a ... read all

by steve on 28 Apr - 1 reply - reply - Helpful? Thank You! - Flag
I have lost my $1000 for a trip I have
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I have lost my $1000 for a trip I have never gotten on a plane. No refund, nothing. No customer's right. No emergency's reason that would help you. I would ... read all

by Little S on 25 Apr - reply - Helpful? Thank You! - Flag

[+] 1 more opinion [-] Hide all

bad customer service around the world. Can not
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bad customer service around the world. Can not help and never respond to any complain i have posted. Rip off ! read all

by Little S on 25 Apr - reply - Helpful? Thank You! - Flag
LUFTHANSA RESCHEDULES FLIGHTS ONE DAY EARLY
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Lufthansa RESCHEDULED last night's flight from Khartoum to Frankfurt 24 hours EARLIER! They said they informed us by email - well we had not been able to see any mail ... read all

by Paff P on 13 Feb - reply - Helpful? Thank You! - Flag
Lufthansa rips off people in time of need
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I hate Lufthansa, because they have the largest span of random prices for the same product. They can easily charge >1000 Euros for a short European flight, if you book ... read all

by Jens E on 05 Oct - reply - Helpful? Thank You! - Flag
LH is a sad airline to fly
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I have given my review based on my flight on Lufthansa from LAX to FRA. Issues I had: 1) No personal entertainment system. Only overhead TV's showing crappy cartoons and ... read all

by Whatever on 21 Aug - reply - Helpful? Thank You! - Flag
They behaved my 5 kg musical istrument as a
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They behaved my 5 kg musical istrument as a luggage and they forced me to pay extra money to carry it. read all

by Vehbi K on 28 Jul - reply - Helpful? Thank You! - Flag
lufthansa is a racist company
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Why do you hate Lufthansa? an indian asshole name PRADHA at JFK they didnt offer reimbursment and they didnt offer me alternative flight they are pure racist the complaint returned ... read all

by Hani H on 18 Jul - reply - Helpful? Thank You! - Flag
Never notified us when they canceled flight.
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Along with the worst customer service ever experienced on a carrier, the food was inedible and the seats were uncomfortable. We were scheduled to leave Barcelona back to NYC area ... read all

by Darcy C on 30 May - reply - Helpful? Thank You! - Flag
Day Light Robbery for a date change request
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I had booked (2QKPGE) my son from Kolkata - Atlanta - Kolkata going in July 2011 and return for May 13, 2012 who is a student there. Due to some ... read all

by Sudipa N on 30 Apr - reply - Helpful? Thank You! - Flag
Booking site times out and raises the fare.
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their website TIMES OUT in the middle of booking a flight. Do they tell you there is a timer ? No. They just LOSE all of the information you entered ... read all

by FatGuyInTheMiddleSeat on 29 Mar - reply - Helpful? Thank You! - Flag
Never fly Lufthanza!!
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Never, never, NEVER fly Lufthanza unless you like being treated like crap. read all

by Anna M on 24 Mar - reply - Helpful? Thank You! - Flag

[+] 1 more opinion [-] Hide all

They are absolutely the worst airline in the world
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Their customer service will only be rude with you and disrespect you! They will not take any responsibility for any of their mistakes and will just take your money for ... read all

by Anna M on 24 Mar - reply - Helpful? Thank You! - Flag
Not interested in building a customer relationshi
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I used to be one of their premier customers with a Silver Frequent flyer card. In Febr. 2011 I booked a flight for me and my wife to Munich and ... read all

by Steve on 22 Feb - reply - Helpful? Thank You! - Flag
Does not care about customers not check-in yet
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My flight leaves from SFO to MUC at 9:05PM. I arrive at the Airport at 8:10PM to check-in, no one was there at the ticket counter to help me. I ... read all

by Tim on 08 Jan - reply - Helpful? Thank You! - Flag
This is unbelievably arrogant airline that does
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This is unbelievably arrogant airline that does not even honors its own terms and conditions! It seems like their Customer Service does not exist either! My wife is in a ... read all

by Borko on 19 Dec - 1 reply - reply - Helpful? Thank You! - Flag
Lufthansa US Reservations Agents simply terrible!
+4

Never thought this would happen, since I did like flying Lufthansa previously, but I just joined the "Lufthansa Sucks!" Facebook page. The Lufthansa US agents are simply ridiculous to deal ... read all

by Orl2011 on 15 Nov - reply - Helpful? Thank You! - Flag
Lufthansa scars... dont fly it even if they pay u
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Im just pasting what I wrote to Luftansa but got no response yet after 3 weeks: "Here are my 2 complaints about the outward and return legs of this trip ... read all

by Sachin on 01 Sep - 11 replies - reply - Helpful? Thank You! - Flag
Kiss my arse Lufthansa - you're a joke and I
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Kiss my arse Lufthansa - you're a joke and I will do everything in my power to convince people not to fly with you. The straw that broke this camels ... read all

by J on 15 Jul - 3 replies - reply - Helpful? Thank You! - Flag
I accidentally booked a business class ticket, as
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I accidentally booked a business class ticket, as their web site was so hard to use. When I realised and cancelled they charged me Euro 200. I pleaded with them, ... read all

by Nicholas R on 19 May - 3 replies - reply - Helpful? Thank You! - Flag