I don't have enough time to tell to you, the list is long. It is easily one most un-intuitive CRMS or programs for the matter I have ever used. The people that created it obviously had no experience at using CRMs or the would have eliminated a lot of STUPID additional steps we have need to do to perform what should be done in software. EXAMPLE: Changing the address on the main account does not update the adresses for the contacts within that account. Why not an autosave feature for emails, I lost so many emails because there is no way to stop, change screens and continue with the same email. Others I have spoken to say they, like me, need two screens to function smoothly.
I used ACT and Goldmine for over 15 years and thought I was updating technologies, WRONG!