Why Do People Hate Sugarsync? 14% People Do (57 opinions)

Avoid this company at any cost!
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I sincerely wish I'd seen this page before using SS, I've now lost some of my most important data files. read all

by Pepe S on 10 Jul - reply - Helpful? Thank You! - Flag
Loses data, bad service, inadequate engineering
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1. It loses data, 2. their outsourced support just wants to get you off the phone - even for the business support option, 3. there are serious design flaws with ... read all

by David R on 11 May - reply - Helpful? Thank You! - Flag
About the worst customer service I can imagine.
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About the worst customer service I can imagine. They only give excuses, and they only speak to you as if you are a contemporary of Einstein. Non-responsive. Even their questions ... read all

by Lex R on 31 Jan - reply - Helpful? Thank You! - Flag
Lost 100 hours of work.
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Lost my school project data / files. Worth about 100 hours of work. Now I can't graduate. Thank you fucking sugarsync read all

by Dennis D on 16 Oct - reply - Helpful? Thank You! - Flag
Won't sync Excel or Access files
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I signed up primarily to be able to work on documents, spreadsheets, and Microsoft databases whether at home or the office. I have learned documents work OK, Excel spreasheets sometimes, ... read all

by CloudsDontWork on 06 Jun - reply - Helpful? Thank You! - Flag
Lost data without a return call
+1

Lost all my data last night... and they have not returned an email, call, of live chat (which they referred me to since the volume of calls they were experiencing ... read all

by Michael B on 28 May - reply - Helpful? Thank You! - Flag
Sugarsync is refusing to cancel my account!
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Despite many requests Sugar sync is refusing to cancel my account. Beware! read all

by Edison M on 15 May - reply - Helpful? Thank You! - Flag
LOST ALL MY DATA ON ALL THREE COMPUTERS! REALIZED
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LOST ALL MY DATA ON ALL THREE COMPUTERS! REALIZED I'VE BEEN LOSING FILES HERE AND THERE OVER THE ENTIRE TWO MONTH PERIOD I'VE USED THEM. THANK GOD FOR TIME MACHINE, ... read all

by User-649kfw on 10 Feb - reply - Helpful? Thank You! - Flag
Yes. I too lost my data. They are ignoring my
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Yes. I too lost my data. They are ignoring my emails. I lost all the baby photos of my son. Very sad. The first time I tried to find a ... read all

by Vicky S on 01 Feb - reply - Helpful? Thank You! - Flag
same problem, SS lost all data, retrieved some,
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same problem, SS lost all data, retrieved some, although it took over a week, and the files were are jumbled in the folders. customer service is a joke, takes days ... read all

by User-zgh81 on 07 Jun - reply - Helpful? Thank You! - Flag
WARNING DO NOT USE SUGARSYNC! SUGARSYNC lost all
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WARNING DO NOT USE SUGARSYNC! SUGARSYNC lost all of my data and could not retrive it from their own server. This company is a joke, they held my company hostage ... read all

by Guest-jwh81 on 26 Mar - reply - Helpful? Thank You! - Flag