Tivo hate

Awful customer service, bordering on criminal. I bought a used Tivo and tried to get service for it, but couldn't because the prior contract wasn't completed. So instead of ending the prior contract so I could start a new contract in my name, Tivo transferred the prior owner's contract into my name, without my permission, and made me responsible fo... more »

Awful customer service, bordering on criminal. I bought a used Tivo and tried to get service for it, but couldn't because the prior contract wasn't completed. So instead of ending the prior contract so I could start a new contract in my name, Tivo transferred the prior owner's contract into my name, without my permission, and made me responsible for the remainder of the contract.

I only found this out when going back into my account to make sure that they had billed me the correct amount. My "recourse" was to cancel "my" contract early and pay a termination fee. Nice option for their error. Just to insult the prior owner, Tivo also exposed all the prior account details in my online account. Glad to see the don't care at all about safeguarding personal information.

So I will never do business with Tivo. They have proven to me that they are not trustworthy at all. « less

I have been using a Comcast DVR for years. It has its problems, so I read a lot of positive things about Tivo so I thought I would give one a try. All the Tivo did was make me appreciate my Comcast DVR. Bad layout of remote buttons. No simple power button, no way to view how much space is used. No viewing in windows while making setting change... more »

I have been using a Comcast DVR for years. It has its problems, so I read a lot of positive things about Tivo so I thought I would give one a try. All the Tivo did was make me appreciate my Comcast DVR. Bad layout of remote buttons. No simple power button, no way to view how much space is used. No viewing in windows while making setting changes. Either view the guide as all or as favorites, not just a simple favorites button. ADS ALL OVER THE PLACE, I pay for my Tivo guide, so I don't believe It should be full of ads everywhere I click. Click a simple folder to see your shows and see "Got acne click here". Comcast just upgraded thier software, I have had my Tivo for over a year and not a single software upgrade. Terrible Netflix interface, although my Comcast DVR doesn't have any, the PS3 and Xbox interfaces are way better and when watching a whole series they actually show you the ones you have watched. I have to guess everytime with the Tivo. Comcast should give everyone that calls and complains about thier DVR a free Tivo, that would never make them complain again. « less

A fair warning about TiVo and why TiVo sucks. Short version: I paid for a lifetime subscription. TiVo cancelled my account, claimed I called and cancelled, and claimed they credited my account. I never called and cancelled my account and they never issued a credit to my credit card. Now I have a useless TiVo machine with no service and I'm out ... more »

A fair warning about TiVo and why TiVo sucks.
Short version: I paid for a lifetime subscription. TiVo cancelled my account, claimed I called and cancelled, and claimed they credited my account. I never called and cancelled my account and they never issued a credit to my credit card. Now I have a useless TiVo machine with no service and I'm out over $300.
Details: I used to always brag about TiVo and have purchased 6 TiVo machines. I have been a TiVo customer for years and currently have three TiVo boxes "running." I have to put quotes around running since TiVo took it upon themselves to turn off one of them, which I paid a lifetime subscription for. I received and email warning and I emailed back to TiVo and even attached screenshot showing I had a lifetime subscription and never received any response. The proceeded to shut off my box. I then had the pleasure of calling TiVo. Should you ever call them, be prepared to be on hold forever. After giving up on two previous occasions, I finally planned my day around it and was able to get through after about 20 minutes of being on hold. The customer service representative was less than helpful. He claimed I called and cancelled my account, which I had not. I explained I had a lifetime subscription and he insisted I cancelled my account and claimed my credit card was credited. My credit card was never credited and I explained that. He then claimed their records showed they issued me a credit and he blamed my credit card company and said I had to take it up with them.
I called my credit card company and they confirmed I never received a credit from TiVo.
I got online with TiVo, which still took about 30 minutes to get a representative. The guy looked at my account and agreed something did not look correct; however, he would have to send it to a supervisor to look at. Even though he did absolutely nothing to rectify the problem, except pass it along, he seemed helpful. He told me someone would call me and I asked if they would leave a message with a number I could call back without being on hold forever, since I don't answer calls I don't recognize, since they're oftentimes sales calls. He said they would leave a number that was a direct line. Did they ever call and so much as leave a message? No.
Bottom line: TiVo can take your money, claim you cancelled, claim they refunded your money, and leave you with a useless TiVo box and out hundreds of dollars. But they'll make sure they wait a few months, so you don't even have recourse with your credit card company. TiVo SUCKS.
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When I purchased a 2 channel Tivo, it was to replace my old box. I told TIVO that I would only be running one box in my household. When I decided to cancel recently (Comcast DVR just as good), I was told that I had been charged for BOTH Tivos for the past eighteen months (one was an annual fee so only appeared on one statement of a card). When I as... more »

When I purchased a 2 channel Tivo, it was to replace my old box. I told TIVO that I would only be running one box in my household. When I decided to cancel recently (Comcast DVR just as good), I was told that I had been charged for BOTH Tivos for the past eighteen months (one was an annual fee so only appeared on one statement of a card). When I asked for a refund they said NO. I asked if they showed any activity on the old box and they confirmed NO activity. And yet they still refuse to credit me. What a bunch of crooks. « less

Tivo sucks for many reasons. When I rent a movie from Blockbuster or Amazon it takes 22 hrs. to download. When I try to watch a movie from Netflix it constantly is re-buffering. Or better yet in the middle of a movie Tivo reboots, which is what happend to me tonight. When it finally came back on Netflix and all movies I had in my que were completel... more »

Tivo sucks for many reasons. When I rent a movie from Blockbuster or Amazon it takes 22 hrs. to download. When I try to watch a movie from Netflix it constantly is re-buffering. Or better yet in the middle of a movie Tivo reboots, which is what happend to me tonight. When it finally came back on Netflix and all movies I had in my que were completely gone. I've unplugged the Tivo several times and still nothing. When I set it to record a program and it records a totally different program on a totally different channel. These are just a few examples of why Tivo sucks for me. « less

Product and service. Canceled ! switching to DirecTV DVR

Product and service. Canceled ! switching to DirecTV DVR « less