Why Do People Hate United Airlines? 91% People Do (4,913 opinions)

Screwing the lifetime elite flyers!
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35 years of loyalty and hundreds of thousands of dollars for tickets earned me Lifetime Platinum Elite Plus Status with Continental. That translated to Lifetime Premier 1K status with United. ... read all

by CW C on 18 Jun - reply - Helpful? Thank You! - Flag
2 million miles wasted on United
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After flying more than 2 MILLION MILES on United Airlines, they merge with Continental and they now treat us MILLION MILE PLUS FLYERS like dog droppings. After 22 years of ... read all

by Jeffrey H on 18 Jun - reply - Helpful? Thank You! - Flag
Never again
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Orange County to Newark. June 13, 2013. A 5 hours flight took 13 hours with not one but two diversions. In California they had too much fuel so we couldn't ... read all

by L D on 17 Jun - reply - Helpful? Thank You! - Flag
Goodbye United.
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Arrived for my flight, a 7:20pm flight, an hour and half early. The two earlier flights had been cancelled, so when I arrive at my gate there is utter chaos ... read all

by J L on 16 Jun - reply - Helpful? Thank You! - Flag

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Goodbye United.
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Arrived for my flight, a 7:20pm flight, an hour and half early. The two earlier flights had been cancelled, so when I arrive at my gate there is utter chaos ... read all

by J L on 16 Jun - reply - Helpful? Thank You! - Flag

Goodbye United.
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Arrived for my flight, a 7:20pm flight, an hour and half early. The two earlier flights had been cancelled, so when I arrive at my gate there is utter chaos ... read all

by J L on 16 Jun - reply - Helpful? Thank You! - Flag
United truly sucks! On flight from Boston to
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United truly sucks! On flight from Boston to Chicago that was 90 minutes late taking off. Finally landed and now the plane can't get to an open gate. Sitting on ... read all

by Corey A on 04 Jun - reply - Helpful? Thank You! - Flag
Business class is awful
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Business class (Tokyo to SFO) has 4 seats in the center, with very little space between seats and little privacy. The flight attendants were not smiling and unfriendly, and I ... read all

by Bkkmom on 22 May - reply - Helpful? Thank You! - Flag
END THE GREED!!!
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Most airline customer service is non existent, however United is at the top of the dung pile. I wouldn't waste your time with the long stories. I just propose a ... read all

by Brian D on 20 May - reply - Helpful? Thank You! - Flag

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END THE GREED!!!
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Most airline customer service is non existent, however United is at the top of the dung pile. I wouldn't waste your time with the long stories. I just propose a ... read all

by Brian D on 20 May - reply - Helpful? Thank You! - Flag
Rotten All the Way Through
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United must literally train it's employees to treat people as rudely as possible. I encountered United representatives who had nothing but disdain for customers. One nasty example was a counter ... read all

by Michael on 19 May - reply - Helpful? Thank You! - Flag
United Airlines, the greediest airline
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On wednesday 15 May 2013 I boarded United airlines flight from L.A. To Lihue, Kauai. Nearly 300 unfortunate passengers were packed like sardines in a can. The plane was ancient ... read all

by Jerry on 18 May - reply - Helpful? Thank You! - Flag
The flight that never left.
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Because on a short, 4 day trip, I experienced FOUR cancellations. Yes. Four. One on the way there, and THREE on the way back. During a springtime flight with not ... read all

by Tatiana on 15 May - reply - Helpful? Thank You! - Flag
Bottomless incompetence
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UA truly sucks. Truly, truly. Just drove 2 hours through traffic to pick up my sis who is currently stuck in Japan with no more money, only to find that ... read all

by Vivi T on 14 May - reply - Helpful? Thank You! - Flag
I have close to 1 million miles with these guys.
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I have close to 1 million miles with these guys. They have gone from a very good airline to the absolute worst. Their cancellation fees are ridiculously high, no matter ... read all

by Robert Blatt on 08 May - reply - Helpful? Thank You! - Flag
I will never fly with United airlines ever again
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I will never fly with United airlines ever again and will tell anyone and everyone that will listen to not fly with them The ticket attendants are incompetent and rude. read all

by Johanna T on 02 May - reply - Helpful? Thank You! - Flag
The attention to their customers and the
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The attention to their customers and the experience they attempt to relate or report to them is met with unbelieve ignorance and/or unresponsiveness. Trying to let them know about a ... read all

by Gina on 27 Apr - reply - Helpful? Thank You! - Flag
United Refund Department Is a Lie
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We had to delay my family's international flights twice due to my mother's heart surgery complications. We paid nearly $3000 in change fees for a family of 4. I submitted ... read all

by NeverFlyUnitedAgain on 15 Apr - reply - Helpful? Thank You! - Flag
Horrible Experience---So Long United
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Truly, since the merger I do not know how they continue in business only but for the reason that they have such an extensive network. My wife and I were ... read all

by Sean on 08 Apr - reply - Helpful? Thank You! - Flag
AND TO YOU, UNITED AIRLINES-- YOU SUCK! Not only
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AND TO YOU, UNITED AIRLINES-- YOU SUCK! Not only did you lose my husband's luggage when he was supposed to enjoy a golf outing, you don't even employ personnel who ... read all

by Chris G on 03 Apr - reply - Helpful? Thank You! - Flag