Why Do People Hate United Airlines? 89% People Do (3,109 opinions)

A direct non-stop flight with a stop?
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They changed my expensive non-stop first class SFO to BWi flight to a 3 hour layover in ORD without telling me about the plane change until I checked in. Agents ... read all

by Levi M on 20 May - reply - Helpful? YES NO Thank You! - Flag
BIGGEST RIP OFF EVER
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my family has planned a trip to California for over a year. we take united airlines to Denver to stop over and only THEN find out that our connencting flight ... read all

by Katrina V on 19 May - reply - Helpful? YES NO Thank You! - Flag
Wow, My mother just had the Worst experience ever
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Wow, My mother just had the Worst experience ever with United airlines. She is 60 and disabled, but doesn't look like it. She looks very young for her age and ... read all

by Kim on 19 May - reply - Helpful? YES NO Thank You! - Flag
What is happening to my hometown airline????
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Actually I don't HATE United yet, but they are teetering on the knife's edge with me. I am a 1 Million+ flyer with UAL, loyal for >25 years. EVERY TRIP ... read all

by Al B on 15 May - reply - Helpful? YES NO Thank You! - Flag
united "appreciate" my eye
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Our flight from Sacramento at 1 pm on a Sunday was delayed by 1.5-2 hours because a crew had not arrived from SFO. Before we got to Chicago in time ... read all

by Erich Kruger on 15 May - reply - Helpful? YES NO Thank You! - Flag
Book flight with miles. Have to cancel flight. Get
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Book flight with miles. Have to cancel flight. Get charged $100 to "re-deposit" said miles into account. JUST. F**ING WRONG. read all

by outofpatience on 14 May - reply - Helpful? YES NO Thank You! - Flag
Let me count the ways. 1) Impossible to contact 2)
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Let me count the ways. 1) Impossible to contact 2) No available email 3) Total disregard for customer satisfaction 4) inconvenient schedules 5) Refund policy impossible 6) No way to ... read all

by Marcia D on 13 May - reply - Helpful? YES NO Thank You! - Flag
United Airlines, like so much of big corporate,
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United Airlines, like so much of big corporate, needs a major slap to the face. I have been waiting since April 20th to get a refund of $300. Now the ... read all

by Tyme F on 06 May - 1 reply - reply - Helpful? YES NO Thank You! - Flag
UNITED AIRLINES IS THE WORST AIRLINES IN THE WORLD
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I don't know how you can send out an email stating that you have dealt with the on-going wait-times and on-line reservation glitches. I have been trying to purchase tickets ... read all

by stacyfong on 25 Apr - reply - Helpful? YES NO Thank You! - Flag
WORST CUSTOMER SERVICE EVER!!!
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They don't respond to emails sent through their web site. Their phone robot refuses to put you through to an agent & can't solve anything. If you do get through ... read all

by Guy F on 23 Apr - reply - Helpful? YES NO Thank You! - Flag
Premier Silver downgraded. Less $$$$ for UAL
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Premier silver is a joke. PS members cannot book seats until check in, but can pay for seat upgrades, which were previously comped at booking. So, no sense in paying ... read all

by Jay Queue on 17 Apr - reply - Helpful? YES NO Thank You! - Flag
Bait and switch or Fraud... call it what you want!
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I just received an email from UnitedAirlines@news.united.com at 9:55PM Mon April 16, 2012 for special fares. It was posted today according to the fine print. When I click through to ... read all

by Gary J on 17 Apr - reply - Helpful? YES NO Thank You! - Flag
UNITED IS THE WORST AIRLINE EVER!!!
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I paid $3500.00 for First Class seats. However, due to their mechanical problems, we got "reassigned" on another flight. We were not only placed in coach seating but seperated by ... read all

by United Sucks on 16 Apr - reply - Helpful? YES NO Thank You! - Flag
Cust Service
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Absolute low in customer service for any airline in US and Europe. No regard for pax. They change schedules and create horrible connex and won't allow rebooking. Hey, I didn't ... read all

by Paul G on 16 Apr - reply - Helpful? YES NO Thank You! - Flag
I HATE UNITED AIRLINES cause they stranded my
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I HATE UNITED AIRLINES cause they stranded my daughter and her 9 monthand 3 year old in El Paso when she had to cancel the second flight in her trip. ... read all

by Steve B on 16 Apr - reply - Helpful? YES NO Thank You! - Flag
Need to change your name? Forget about it...
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I have been trying to get them to change my traveler name in my mileageplus account for over a year! I sent my marriage license and drivers license (which by ... read all

by twmcswain on 03 Apr - reply - Helpful? YES NO Thank You! - Flag
Bait-and-switch, not once but twice.
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Right now I am on hold to them, and have been for 25 minutes. I made flight arrangements for a guest arriving from Japan, and chose flights with very good ... read all

by Sam C on 02 Apr - 1 reply - reply - Helpful? YES NO Thank You! - Flag
This is by FAR the worst customer service I have
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This is by FAR the worst customer service I have experienced ever. I had mechanical failures that grounded a flight I was on for 8 hours. To compensate they gave ... read all

by unitedh8r on 29 Mar - reply - Helpful? YES NO Thank You! - Flag
Boarding sucks
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Too many loyalty programs. If you are not a member, It takes forever to board the plane because the loyalty members all get to board first. Had good reserved seats ... read all

by Judy C on 29 Mar - reply - Helpful? YES NO Thank You! - Flag
Don't try to use cancelled flight credits!!!
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first of all don't try to ever, ever use your flight credit with this airline...i've tried 5 times to get through and every time redirected and the put on hold ... read all

by Rodney H on 27 Mar - reply - Helpful? YES NO Thank You! - Flag

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When we were in Milan we felt our hotel shaking at about 4:00 AM and discovered that a 6.0 earthquake struck near Bologna killing 5 people. We felt the aftershocks too. Well we are now stuck in Dulles until 10:45 PM. Our flight was supposed to leave at 6:45 so that we will now be getting into Pensacola at midnight. United Airlines sucks. I will never book with United again. They lost our bags and now we have a 6 hour wait.

20 May at 06:37 PM by Mike-82938a3c on Facebook - Flag