Why Do People Hate Usaa? 10% People Do (322 opinions)

Don't Even Call Them if Its Not Your Fault
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I was stationed in Los Angeles and I took my car through one of those automated car washes. The wash malfunctioned and pushed all our cars together. I was in ... read all

by Mel on 22 Mar - reply - Helpful? Thank You! - Flag
Forced to declare and they'll make it harder for u
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many already know the military reduced the high year tenure of E4-E6. This caught me off guard and forced me to retire out at 20 vs 22 and lose several ... read all

by Dory-4410e22f on 02 Mar - reply - Helpful? Thank You! - Flag
Their credit cards are a joke.
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I started with a checking account, which I liked just fine. I applied for their credit card and was approved for their USAA Classic Platinum mastercard which has a $39 ... read all

by 0 F on 15 Feb - reply - Helpful? Thank You! - Flag
USAA betrays troops and veterans
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USAA pretends to care about service members and families, but don't be fooled. Their premiums are higher than other companies, and if you need to file a claim, they will ... read all

by Chris on 15 Jan - reply - Helpful? Thank You! - Flag
Unfixed Property & Unlivable Conditions
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I am not sure where to begin on this, Over 7 months ago my shed got broke into, they refuse to cover it due to the fact I don't have ... read all

by Kourtnee on 23 Dec - reply - Helpful? Thank You! - Flag
USAA Intentional shafting a claimant
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They refused to cover some damage caused by the accident. They claimed it was due to previous issues (not true). I turned my van into the body shop and the ... read all

by M C on 13 Dec - reply - Helpful? Thank You! - Flag
They'll Sink You If They Can
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It took them a while, but USAA ruined me. Three years of unemployment sunk me, but USAA was patient, I give them that. They repossessed my car (a week after ... read all

by FranktheMc on 11 Sep - reply - Helpful? Thank You! - Flag
Poor customer service, and sneaky to boot!
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Petty reason: their hold music is awful. Reason this is not petty: every phone call involves at least five minutes hold time. Another reason: Their phone system is needlessly complicated ... read all

by Joe Schmoe on 27 Jul - reply - Helpful? Thank You! - Flag
USAA Sent me an email begging me to refinance my
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USAA Sent me an email begging me to refinance my auto loan, I applied online and got a better rate then I am currently paying. While in the e-process it ... read all

by Jeff H on 01 Feb - reply - Helpful? Thank You! - Flag
USAA won't pay claims!
+4

I was a passenger in a car with a driver who had USAA insurance. After the accident USAA has denied or reduced payment on every single medical bill, using B.S. ... read all

by Tes G on 01 Jan - 1 reply - reply - Helpful? Thank You! - Flag
USAA was once great, now it's the worst bank EVER
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Preface: I'm 24 years old, just got out of the 'Corps mid summer, came home to bond with friends and family, found shitty part time work to hold me over ... read all

by Drew T on 22 Dec - reply - Helpful? Thank You! - Flag
USAA is dishonorable; refuses to honor promise
+3

I was a 40+ year member and cancelled when they demonstrated their lack of ethics and honesty directly by praising my long membership and well-kept car, while refusing to honor ... read all

by Retired Officer on 04 Dec - 1 reply - reply - Helpful? Thank You! - Flag
Giant service blackhole SUCK
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USAA SUCKS ! yep, my credit card # was and stolen and was promised by USAA Fedex delivery three different times over 10 days. Still no card. Will be canceling ... read all

by VARick on 21 Oct - reply - Helpful? Thank You! - Flag
I've contacted the CEO's office 3 times to get
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I've contacted the CEO's office 3 times to get help with the total loss dept and they've completely ignored me and pushed me back to the group that's ignoring me. ... read all

by HateUSAA on 07 Oct - reply - Helpful? Thank You! - Flag
I, like so many others, have been with USAA since
+5

I, like so many others, have been with USAA since 1971 and last week I had my vehicle stolen while on a business trip 520 miles from home. I have ... read all

by James W on 22 Sep - 3 replies - reply - Helpful? Thank You! - Flag
I've been with USAA nearly 20 years and considered
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I've been with USAA nearly 20 years and considered it one of my best benefits from serving in the US Army. My 16 yr old daughter recently totaled our car ... read all

by Ashamed of USAA on 18 Sep - 2 replies - reply - Helpful? Thank You! - Flag
USAA - LIARS AND THIEVES
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USAA gives the run around. When they make mistakes they will make you the bad guy. I was told that they do not have a legal department. Their stories change ... read all

by David on 03 Sep - 1 reply - reply - Helpful? Thank You! - Flag
Unethical just like everyone else.
+2

USAA told me I had earthquake insurance. Now they say I don't. Then they said my deductible would have been $23,000. USAA, you suck. read all

by Terri-3314c7 on 01 Sep - 1 reply - reply - Helpful? Thank You! - Flag
Parents hate it
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my mom/dad had lost their home during Katrina storm, and they really never got what they deserved from home insurance, so I guess i hate them too. read all

by jimmyh h on 27 Aug - 1 reply - reply - Helpful? Thank You! - Flag