This morning I was not able to log onto my
This morning I was not able to log onto my email account even though I am using the same ID and password I have always used. After much ado I contacted customer service who helped me to access my account and the problems was supposedly solved, however I am still not able to log onto my account. 3 hours spent dealing with this and the problem is still not solved. From my experience this is typical of Verizon customer service. Rarely have they solved my problem.
I was asked to complete a survey about my experience which I did and I also wanted to add a comment. It took me some time to write the letter and when I tried to submit it I got a message that said I only had 20 minutes to complete the survey. Why? Personally I think they don't care about customers as long as they are geting money from them.
My overall experience with Verizon has been anything but pleasant. It began when Verizon took over service from GTE. My bill instantly increased and has since done so consistently dramatically exceeding the pace of inflation. The late fee was recently increased to $7.00 which is more than 10% MONTHLY while at the same time they have closed all of the local outlets makiing it more difficult and leaving fewer options to pay my bill. Even when we had the local outlets they would oftern hold payments for days thereby making the payment late.
While phone service has been ok except for the cost, my internet service has been poor. Since I started with them a few years ago my service went down every time it rained anywhere near me. I made numerous calls to customer service where I had tremendously frustrating conversations with someone in India who spoke very broken English with a thick accent. HOW DARE THEY SHIP AMERICAN JOBS OVERSEAS? Little could be more unpatriotic. Their people took me through the same long, frustrating procedure every time I called, they never solved my problem, and consistently blamed my equipment. Only after I called to cancel my service was I able to get help from somebody here in the USA.
A repairman was finally sent to my house and he informed me that the problems were the result of the box outside my home that was wired improperly by your technicians. Additionally the cost of this service has risen 62.5% since I began with them far outpacing inflation and in no way a reflection of what it costs you to provide this service while at the same time offering new customers a lower rate. Finally I see they are trying to charge people to be on a Do Not Call List when they can do it for free elsewhere. How utterly shameful!