I had similar experiences with my ad on VRBO.
I had similar experiences with my ad on VRBO. After 2 years with them, they changed their policy and deactivated my account. They sent me a 4 paragraph email regarding several non issues. The reason for deactivation was in italics at the base of the email. I read the entire email, all but the last paragraph in italics because I mistook it for legalese. I corrected all there issues except for that one. I contacted them regularly trying to find out why my account was still not active. It took them 3 weeks to send me an email restating the issue. This time the email was short and to the point. I corrected the issue immediately. I asked for a refund or a credit for the 3 weeks. They said no. I tried to show them how they had not been clear in their initial email and was ignored. I pay $600 a year for my ad. That's almost $2 per day! 3 weeks without my ad after 2 years because they changed their policy and weren't clear about it hardly seems fair. They're so expensive and don't even pay Google for pay per click like the other sites that are more reasonably priced. There rating on Google falls below VacationRentals.com and an ad with vacationrentals is 1/3 the price of VRBO. I've reviewed my booking results from HomeAway, VacationRentals, FlipKey (through TripAdvisor) and find I get more responses from FlipKey than any of them. VacationRentals and Vrbo are tied for second with HomeAway falling in at last place. I feel like a fool for paying them so much for so long. They're going down. After my 2 ads with them run out, they will never see another dime from me again!