They're very good company. They reply quickly, prices are good, but sometimes hardware and network is not working well.
Their service is absolutely disgusting. They are an arrogant company with too much money. Their equipment is very unreliable too. When there is a fault they never admit their is ..
Their MySQL servers go down at least once a day, the support just gives the same canned response: "Try repairing your database or moving it to a new SQL server". ...