hopeless incompetence failing to deliver an urgently needed washing machine - not only did they not deliver, they diidnt even know where it was! A situation their staff were pretty
- John Lewis
I hate the stuck up shopping assistants and their aggressive security guards who think that every customer is a (potential) shop lifter. I also hat their former director Jon Asgeir
- House Of Fraser
They passed the wrong address to the depot who'd deliver my furniture, my partner took a wasted day off work to wait in for it, they refused to speak to ...