What are consumers saying about instant messaging services on social media?

Social media users posted 127,581 opinions on instant messaging services in 2011, which they shared 78,874,054 times.

50% of opinions posted on instant messaging services on social media were positive in 2011.

Facebook Chat was the most hated instant messaging service on social media in 2011, with 97% of opinions negative.

...and a wealth of other data that is essential for anyone involved in the marketing or analysis of online communications.

The report contains 12 charts over 16 pages on 19 of the most popular instant messaging services in the following sections...

1. Section 1 - Social media users' opinions about instant messaging services

   1. 1.1 General Sentiment
   2. 1.2 Comparative Sentiment
   3. 1.3 Reach of opinions on instant messaging services

2. Section 2 - Why do social media users hate or love instant messaging services?

   1. 2.1 Top reasons for negative opinions
   2. 2.2 Top reasons for positive opinions

3. Section 3 - Profile of Social Media Commentators

   1. 3.1 Who is talking about instant messaging services on social media?
   2. 3.2 Who loves instant messaging services?
   3. 3.3 Who hates instant messaging services?
   4. 3.4 When do social media users comment about instant messaging services?

4. Section 4 - Rankings and Results

   1. 4.1 Top 10 instant messaging services in 2011
   2. 4.2 Changes in public sentiment for the most talked about instant messaging services

5. Section 5 - Methodology

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