The report contains 21 charts over 28 pages on 17 of the most popular instant messaging services in the following sections...
-
Section 1 - Social media users' opinions about Skype
- 1.1 General Sentiment - Skype
- 1.2 Comparative Sentiment - Skype
- 1.3 Reach of opinions on Skype
-
Section 2 - Why do social media users hate or love Skype?
- 2.1 Top reasons for negative opinions
- 2.2 Top reasons for positive opinions
-
Section 3 - Profile of Skype Commentators
- 3.1 Who is talking about Skype on social media?
- 3.2 When do social media users comment about Skype?
Section 4 - Social media users' opinions about instant messaging services
- 4.1 General Sentiment
- 4.2 Comparative Sentiment
- 4.3 Reach of opinions
-
Section 5 - Why do social media users hate or love instant messaging services?
- 5.1 Top reasons for negative opinions
- 5.2 Top reasons for positive opinions
-
Section 6 - Profile of Social Media Commentators
- 6.1 Who is talking about instant messaging services on social media?
- 6.2 Who loves instant messaging services?
- 6.3 Who hates instant messaging services?
- 6.4 When do social media users comment about instant messaging services?
-
Section 7 - Rankings and Results
- 7.1 Top 10 instant messaging services in 2011
- 7.2 Changes in public sentiment for the most talked about instant messaging services
-
Section 8 - Methodology
See all sections
Collapse sections