Comcast sucks

Comcast sucks, because their billing is a joke. Add on top of that, the fact that you are paying double what you should for a mediocre product, and pretty soon you have a $300 bill or being shut off, even though you have paid what you should. Go DISH or DirectTV, you will save big bucks and big headache

their technicians are incompetent and customer service support don't even know what they are doing and very rude.

I agree on this issue! If you are sick of it and ready to save you can get 120 all-digital channels with Dish TV for only $19.99/month with HBO and Showtime free for 3 months. HDTV can be added for $10/month more with up to 95 HD channels. Installation is free of up to 3 HD receivers.
Find out more here http://tiny.cc/dishtv I hope this helps!

They don't fix their dvrs. They just pull them from one house that has a problem, and install them in one that needs a new one. Brilliant. Customer focused. It's Comspastic.

I hate the fact that comcast offered free netbooks and I never received mine.

I hate the fact that they took netbooks promotions off their website.

I hate the fact that you can't even use their website. It loads way too slow.

I hate the fact that the internet is worse then dial up. Unless I stay up all night.

I hate the fact that sometimes I can watch videos and sometimes comcast connections service is to slow and videos wont play. (i do videos as a part-time job). And can only upload late at night.

I hate the fact that they have so many commercials on TV saying how wonderful the are.

I hate the fact that 85 percent of the time when we record something its too pixel to watch.

but most of all

I hate the fact that I find it necessary to give all comcast drives the "hidden" finger when I see them.

if you are in the jacksonville area go to orange park mall ask for joshua i will see if you are available for uverse its the blueray to comcast vhs quality

I just had my technician come in to install my cable and internet. First of all, I signed up for HD cable and they gave me a regular digital box. I had to drive 20 minutes to exchange for the HD box and when I got there the lady told me that I had to wait for one day to exchange because my service is in suspended mode. When I called comcast earlier the representative did not mention any of that. I had to call them twice to have it exchange it for me. Secondly, I bought a modem so I won't have to pay a monthly rental fee. Then the technician told me that my modem isn't approved when in fact it's approved. I had to show him the link of the approved list then he finally proceeded to install my modem. Too bad I had no choice to choose other cable companies. It's a monopoly.

HD that's not HD.

I am on my second week of waiting for comcast to fix the internet. Their techs don't seam to know what the hell their doing. If you have a truck and can go out and screw together a connection your hired. They don't train them to fix tech problems. The supervisors will come out and look at the problem using your computer, cuz they don't carry their own equipment. Then they'll send a line crew out that you don't even know that they're there, so it's up to you to check to see if you have access again. That doesn't work, so then there goes another day if your lucky, will probably be two days. Their customer support just wants to get you off of the phone, and they will hang up on you if you try to be persistant. I just don't understand how this company stays in business. They are ripe for competition. Hell all you have to do is come into the market and show these complaints as a commercial and you'll have a ton of phone calls from people wanting to switch.

Comcast sucks because of the boxes they are now requiring you to rent form them to be able to view the channels you are already paying for. I'm I the only person who would channel surf to find something to watch? Thats a thing of the past because it takes 15 seconds to change one channel. Not sure how forcing me to rent slow cable boxes is an upgrade to my service.

The cost for what you get is not worth it. The On Demand Box constantly glitches this stupid black box in the middle of the TV screen. When my special deal ran out I was billed a month in advance for the new charges and ended up paying over $400 for 3 months of service.

No complaints about their product(s) but customer service truly sucks. Upgraded a home office to business class internet service and they continued to double bill our company for 18 months. Granted our accounting department should have caught it earlier on, but we also have a dedicated Comcast account representative who apparently is nothing more than an order processor. Had to get the lawyers involved before the billing department would fix the problem. It's really too bad because their product offerings are reasonable, not stellar, but good enough, their customer service continues to bring them down.

comcast suck big time! our itnernet connection is worse than dial-up! i wud actually go back to dial-up! i have xbox live and bc of this crappy terrible connection its laggy! im about to call them and flip on thr ignorant peace of crap employees! we called and the lady said SHE COULDNT HELP US WITH OUR HIGH-SPPED INTERNET but yet we pay for high-speed internet and she said,wait correction the idiot said" your going to have to upgrade for faster service but for more money" they have no clue what thr doing! comcast sucks big time! direct tv plz buy them out! maybe then we can sleep safley!

We decided to take the plunge and switch to Comcast because of their Triple Play Bundle and we were trying to save money. It's been two years and THANK GOD my contract is over! We have now switched BACK to Direct TV (we regret ever leaving) and got our AT&T Internet and phone. First of all, the clarity supercedes that of Comcast HD and when I ask for specifics on my phone and internet, it is done in an INSTANT! And the best part of all, we are paying $120 LESS than that so called "Triple Play"...Comcast is a joke and their Customer Service people should go back to work at McDonald's.

I have worked for comcast for almost three years, and not a day goes by that I don't regret ever accepting the position. You are all correct in saying that our service is substandard. The company just simply will not invest the money to upgrade the plant in order for the services to work properly. That I would say is the biggest issue, yet Comcast will spend billions on NBC. why don't we fix internal problems before taking on more challenges? I HATE COMCAST!!

Took off work to have internet and voip installed and they came out today to inform me that they do not install until April, today is Feb 24th. It would have been nice if they had the courtesy to let me know so that I did not stay up till 11pm last night preparing yard for the next day. Called back Earthlink and they will boost my speed, keep price low, so I am staying with DSL. I feel Comcast knew they were NOT going to install today and just came by for a site check.

Because they said nothing would change with the digital transition last year and now my 6 (yeah) analog recording boxes (Panasonics and Philips) would require 6 more boxes plugged into the grid (to allow each to get any but local channels- basically) that I would have to set channels on (and/or program - if you can program them to switch channels?) in addition to programming my recorders. Plus I'd need at least 6 more cables (unless I need a/b switches then 12 more plus many spitters either way). Oh yeah and the cable channels I've been getting for years (analog up to 99 -though only 3 over ch 67?) since I got high speed internet--they're all going away unless I pay big bucks for a higher priced package. Already using too much juice so this is not going to happen. Time to wait and hope my favorite shows come out on dvd, though I halfway expect those to get phased out so we can only get content in non "permanent" forms so we can't share or loan them --everyone should have to pay every time-- interesting that none of the dvrs that the cable company offer have dvd burners in them...

Comcast came out and installed their triple play package on 2/02/2010. I self installed the internet and the router kept resetting. After 2 hours of customer support with no fix, they told me a tech would have to come out and fix it but it would cost me. Luckily, it was their hardware and I was assured I'd incur no charge. I haven't had internet for 2 weeks till it finally got fixed. After speaking with a rep on the phone for 2 hours on a cell phone, i went over my cell phone minutes and incurred almost an extra 70 dollar fee on my cell phone bill. Comcast refuses to credit it even though if their crap worked right the first time and they checked their own EMTA's for proper work i nthe first place, i wouldnt have called them and ran my phone bill up. FUCK YOU COMCAST. IM THROWIN YOUR SHIT OUT OF MY HOUSE INTO THE SNOW TODAY.

Comcast is expensive for what you get! In symphony, Comcast's HD PVR, HD picture quality and customer is brutal. We just switched to DISH NETWORK yesterday and instantly noticed a big difference in DISH picture quality and user friendly hardware and software.

Well they were supposed to come on Friday and never showed. Then they were supposed to come yesterday between 2-5 and they showed up at 830. The guy was there for an hour and a half, and they had our order incorrect. When we called to complain they claimed they had no record of what we had ordered. God they are miserable!

Because their equipment is absolute garbage. They don't care about their customers. They have lousey technology. I have had 4 broken DVR's in 2 years and they don't even care.

To make a long story short, they charged me for a service call to replace my DVR box that died. Anyone know any good competitors? We need to take our business away and maybe they will pay attention.

Comcast sucks because it forces their users into using their email service to manage your account online. It sucks because it turns on a domain hijacking service that they label as "Domain Helper Service" by default and make it extremely difficult to turn off. Eff comcast!

tech's are not educated in what they are doing. wait time for customer service call is pathetic. and the prices continue to go up. going with DirectTV. had enough of these jokers.

Willingly tried to upgrade my service. I AM A CURRENT CUSTOMER. Never been late on a bill. They want me to "come into an office" to present my SSN card because I have identity protection. WTF???!!! Bye bye comcraps.

How, in this age of record unemployment, do these idiots manage to hire the most frighteningly ignorant, lazy, horrifically stupid individuals????

I switched to Verizon FIOS about 4 years ago and have been super happy across the board. if you can, SWITCH from Comcast. My parents still have Comcast and just yesterday I had to go to their house and connect a new box and 2 adapters! Comcast should pay ME!

two open tickets modem does not sync up at the side of the house{had to sign up for the house wiring plan 2nd ticket] over a week20 hours phone chat ,verizon fios save us!!!!!

Comcast sucks because - it has no service - voicemail (minutes and minutes of not being able to talk to someone), fee system (that creeps up and up and up), an increase in fees for on On Demand material

because they charge you for "not returning equipment" even though you DID return it, and then it ends up in collections and on your credit report and keeps you from buying a house. and then it takes 6 months of arguing to get them to finally remove it, but probably another YEAR for your credit score will get back up to what it was pre-comcast-shittiness.

because they charge too much for a poorly distributed, and buggy product. I laugh everytime i try to pause a show, and it simply keeps playing. or i love how you cant set up a season pass based on the channel. for instance if i want to record the simpsons on the high def channel i have to actually select it from the guide and do it that way. If you try and set up a season pass and just type the simpsons you will get it recorded on the sd channel. Most of my problem is with the HD service, and these so called DVR's that are more annoying to use then a damn VCR! i miss my directv tivo box, it worked flawlessly. When you are fast forwading through commercials, and you see the show come back on the tivo would run it back a few seconds to the beginning of the show, with comcast i end up just fast forwarding and trying to guess, very often having to rewind again. These may seem like trivial problems, but when you are paying over $100 a month i expect to be able to use it without being totally frustrated!

Their new "enhancement" that requires additional boxes in order to get channels above 35. I don't want anymore stupid boxes!!!!!

May wife and I have had multiple residences in North America for several years now, and we are of retirement age. In my lifetime, I have never seen such deplorable dependability, and service, that we have now witnessed with Comcast for the past three years, and we are inside the loop, in a long established neighbourhood.

We could not record the Olympic opening ceremonies last week, the minion they sent to our home yesterday, somehow wired two of the three receivers we have together, so that all four TVs that feed from those boxes are in complete sync, so we may as well have one box, and one TV.

We have called them so many times in the past, that if I hear that whining nasal voice of Ben Stein one more time, I'm going to lose it. In the greatest consumer economy in the world, how in the hell do losers like Comcast survive???

I have been struggling to get Comcast to fix the freezing and tiling on my new digital HD service ever since I had it installed in early December of 2009. It is now Feb 16, 2010, and it still isn't fixed.
They never miss a bill though! Those are always on time, and are always missing the promised credits for loss of service and inconvenience.
See my whole sordid Comcast story here:

http://tautologica.wordpress.com/2010/01/19/comcastic/

COMCAST SUCKS!!

Comcast sucks big time. My Internet service goes out for no reason, the speeds I get differ a lot, and sometimes I get less than dial-up speeds. This is just horrible.

I cant watch half of my channels or even play xbox live. They blame it on problems throughout the area when I call... yet I can watch all channels and play xbox live at a friend's room just 1 floor above mine!

Lets see, I am missing the Olympics, the NBA Allstar game, Family Guy, and this crap happens all the time. Is satellite any better or U-VERSE? Time to switch!

They charged my bill for something that I don't use and don't want without telling me. Then I tell to get rid of it, and I loose HD channels and other channels because of it; not knowing that this would happen. Tried to call them to get it fixed and they its the box and not the billing issue. After three attempts of "fixing the box", nothing is back to normal.

I can't stand comcast. While in the middle of watching a movie at my apartment the movie froze then went blank. An error message appeared on the screen saying their was an interactivity problem. After doing everything I could to fix it, we eventually called comcast. They said that it is a problem generally caused by someone stealing cable. They said they could come out and fix it but that it would cost me $30. Let me get this straight. The way that you provide your services allows for others to steal it. Someone is therefore stealing you're services due to the way you provide your services. This is therefore interfering with the services that I am paying you for. And if I want the services that I pay you for to work properly, I then have to pay you an additional $30. F@#k off!

no cable serie since wed. Service possible next wed. CANCELED COMCAST! verizon
Fios being installed tomorrow. Saving 33.00 a month!

Not only crappy equipment but crappy attitude that you are their captive & must continue your service.

The STUPID welfare workers in customer service who can't speak English!!!!

I have never in my 60 years on this earth seen a company that is so HATED, not only by its customers, but also by its own employees. Congratulations Comcast. You have shone the world how NOT to run a company.

Just a little icing for the Cake... I've worked at Comcast for a few years now, and they have been slowly taking things away. We used to have a Christmas party every year, and every year it got cheaper and cheaper. Last year they decided to give us all gift cards. This year its down to nothing. That's right just like in Christmas Vacation. They cut out the Christmas Bonus! Thanks guys... keep making your millions... Guess buying NBC is more important!

Every time I call customer service I have to listen to some hot shot marketing executive give a speech about how great Comcast is. Every time!

customer service treats you as if you're a captive customer. Thank god we're not. Moved on to other companies that don't speak ebonics and treat you like crap!
ttp://blog.gigawidget.com/?p=55

They have given me the worse service that I have ever received. And they don't care! They think they are above criticism, I assume. I have been without TV or internet for 5 days. They don't have anyone working for them except contractors who don't know what what they are doing. I ADVISE ONE AND ALL TO STAY AWAY FROM THEM!

Their equipment is substandard crap!

First, Comcast is slow, slow, slow. To send an email you are better off chiseling it in stone and have a lame tortoise drag it across the U.S.

Every time they “upgrade”, everything gets vastly worse. I know, it is hard to get worse, than Comcast is, but some how they manage.

It seems, that no one with a clue has any authority.

I wrote to the person who is supposed to be in charge of complaints. His site says he would get back to me within 24 hours. That was more than three years ago. Kind of a long lunch break.

I don’t think anyone at Comcast gives a hoot about their customers.

They (with any luck) will go the same way as AOHELL.

Terry

I've tried twice to get internet set up, and of course. They can't help me. I'd rather pay more for better service!

Yes COMCRUMMYCAST sucks

You were here 3 times in the past 2 days... and the DVR is still broken and didn't record the superbowl. Eat shit Comcast.

Sucking hard, my cable went out during the superbowl!

The solution for every problem is the same: turn off everything, reset the box. After 4 calls and a tech visit, I still don't have cable yet have to pay for service. I'm done with you, Comcast. You do, indeed, suck.

Yes Comcast sucks, its run piss with piss poor customer service.

I have bad signal quality tonight on specific channels. Went to live chat to find out what was going on. They said it must be my cable provider! THEY (Comcast) ARE my Cable provider. What idiots.

When they "hooked" up my neighbor's service they disconnected mine. Took them 72 hours to get their sorry ass back out to fix mine and I had to tell them what had happened. Didn't offer to refund a dime for all the lost service. Lost internet, of course it was my fault and I needed to re-install my op sys, BS it was their modem, and last but not least, ever called one of those idiots on their 800 number-waiting forever only to get a moron and then they want to charge you. Setting up satellite TV, now only if I can find broadband, they can kiss my ass 100%

Dealing with uneducated welfare workers for customer service. "On Demand" never works. Then they want to charge us to come out and fix their problem.

Comcast damaged my sprinkler system (underground mains & branches) during installation of the cable in OCTOBER. I called over a dozen times and was given several claim numbers on the same damage. I am calm and professional each time. As my grass turned brown, I called in a company to do the repair and saved the reciept. I sent emails to their "subcontractor" per their direction to follow up on the damage. Is it logical to have someone you have an agreement with have you chase down their subcontractors? I faxed and emailed the receipts with letters with no response. Recently they have acknowleged recieving my letters and receipt and told me someone would return my call 2-3 days. Its been 4 weeks in a row that someone would call me back in 2-3 days. Tonight I tried the online resolution site, after 30 mintues, the finality is "call this number during the daytime." Comcast is a huge dissappointment.It is JANUARY aready.

Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month (NOVEMBER/DECEMBER) in a row that this has happened since we started using Comcast in April 2009. The customer service is AWFUL and rude! When I called most recently, the operator rudely asked "what, you thought your service was free". I was not aware that I had to personally call Comcast each month and request a bill. Their supervisor told me that I am responsible for paying my bills and that they wouldn't refund the late fee and reconnection fee they charged me two times, even do it is their mistake not sending us the bills.
I feel outraged and sad that this happened to us.
After Google my problem in the internet, I discovered that the same thing is happening with so many people out there...the same problem!
How come the FBI is not investigating this company?
What a SCAM!!!!

on hold for 30 minutes, 10 minutes trying to fix something, they put me on hold and disconnect

I HATE S H I T C A S T...wayyyyyy overpriced...horrible customer service....only like 25 HD channels...unreliable internet...crappy equipment...they add charges and raise prices by month without even a warning.....HORRIBLE...I recommend Verizon FIOS or DIRECTV...

I spent 12 HOURS on hold on the phone with them one month when the internet went down! They're too big to have to care! The just want to sign people up for 2 year contracts and then forget about them! They are SO F'ING BAD that I finally went back to antenna TV!!!!!!!!!!!! And it's more reliable!

It more then sucks, it is the WORST COMPANY I have ever had to deal with, and I've only been a customer for 49 hours at this point ! 1st a sales guy knocks at MY door offering me triple play for $89 a month. I tell him to let me think it over and I'll give him a call. Well he comes back and knocks on my door 3 days later to see if I made up my mind. Wanting to save 60-$70 a month, it sounded like a good deal.
He sends out a guy to install my triple play. The kid is most likely stoned when he shows up 30 minutes early at 10:30am. Tells me I have to rearrange my house to accommodate the cable outlets. I tell him no, I like it the way it is, and Directv had no problems with it. He SLOWLY walked around, and kinda just stood there.I finally said, well if you are unable to hook it up, I'll just keep what i got, have a good day ( Biting my tongue) So he leaves. I call the sales guy and tell him to forget it, he begs me on the phone to let him fix this, and even puts his supervisor on. Tells me I will be hooked up before 3pm. I tell him OK, but I better be hooked up with a few perks.
A new guy shows up around 12:30. Looks around, and gets started. He seems to be a in a HUGE rush. Gets done around 2. Gives me a 2 minute lesson on the remote and he's out.
So I check out the computer..fast, but can't log into my comcast, then the on demand isn't working, then the internet starts timing out..30 times an hour !! I call comcast, and they get the on-demand working and say the modem had to have something done to it on their end.
So now I'm told everything should be good to go. TV is working fine. But computer is still timing out over and over and over and over and over and...you get it. I call them back and talk to a guy for an hour gets my e-mail working, and schedules a guy to come today, Sunday. So I head off to bed, and for the 1st time notice the installer ran the cables inside my closets, which is FINE with me, but instead of drilling through the wall and putting in a plate, he ran the wire right around the wall. UNBELIEVABLE !!
So Sunday morning I check out the computer and in 3 hours it times out once or twice. The guys comes out, says all the numbers looked good, and maybe they did something on there side that got me running.
He leaves, and 10 minutes later it's back to the same timing out. I called comcast, was on hold for 36 minutes after talking to someone, then that guy picks up and asks how can I help you? He puts me on hold and hangs up. I just called the sales guy, told him to come here and take his comcast crap, get my DSL hooked back up. I am now about to call DIRECTV and get hooked back up.
Be a good friend, and don't let your friends get comcast !!!!!!!!!!!!

Comcast, sorry to say but your so called "Answer to Tivo" (On Demand) DOESNT WORK! Really....yes REALLY!!!!!!!

no transparency, worst billing practices, never sends you any bill (even online bill) but you always owe a great amount to them... stay away from them...

Everyone get ready for a good Screwing from comcast..All this information comes from mt best friend who is a comtech 4 ..That is fancy comcast speak meaning he is a highly paid senior installer..and he hates his job..That being said..Comcast is about to change their name to Xfinity. they plan to make it look like a corporate buy out but in fact its simply a name change due to all the bad press and angry customers that they have acquired. They actually think we are dumb enough to believe its all new...It gets better..Internally they are calling it Calvary ...translation..every tv in your house must have a dct (digital converter box, charge 6.00 each) or you will not be able to receive programming at all on tv sets that don't have one. Those free digital converter boxes that some of you received a coupon from the government for...wont work because comcast will be encrypting all of their programming so you have no choice but to get a box from them. I got this info first hand and wanted to share it with all of you. Calvary starts in February 2010 here in Indiana . Also anyone who got a false sense of security by quote locking in your rate for the next 2 years thinking you wouldn't have to deal with more price hikes.....guess what..the name change allows Comcast to nullify all current contracts with its customers....It would sure be nice if some enterprising Attorney could bring a class action lawsuit against these clowns..I thought Monopolies were illegal in the United States....hell I remember how The phone company was forced to divide up do to such a regulation..Sean McGill

HD is not yet ready for Prime Time on Comcast. The cable boxes are total crap. The fees are way over the top for the quality of service provided. I'm burned out on having to pull the power plug all the time to reset the box. The picture flickers and pixels. The sound drops out. Recorded programs are strangely missing when you go to watch them. I'd be pissed if my monthly bill was $50 bucks and not the over $200 a month I'm currently paying. Soon as Fios is here... bye, bye Comcast.

We just installed business service Comcast. What an incredible mistake - everything they promised was a lie.

You want to cancel your cable tv? Ok we are going to raise your internet bill from 19.99 to 57$

Comcast, I've only had it since April 09... They have raised my bill, EVERY 3 MONTHS. WHAT THE FUCK?! Oh yeah, and they didn't even provide me my wireless internet.. I HAD TO GO BUY IT MYSELF BECAUSE THEY WERE OUT!! 116.00 a month for BASIC cable and SUB-PAR Internet. Fuck you Comcast!

Why does it take 5 days for a repairman to come to your house? Comcast sure sends the bill on time. We need more cable competition. Comcast must have the politicians in their pockets.

Comcast sucks Big... They overcharged me and didn't admit their fault. They are money'driven company. Don't even think about their service. You will regret!!!

Also, if you call Comcast to ask a technician to come to your house to check any problem ( mostly the problem caused by comcast itself), there will a nearly $ 30 charge....

Stay Away from Comcast!!!

They absolutely do not have enough bandwidth for my area. Unless I'm browsing in the middle of the night, I can't even use Youtube. And Xbox live? Hah. Yet I'm paying $120/month for 50mbps. I have no other options as they monopolize my neighborhood for internet.

Comcast totally sucks.
Their service is unbelievably bad. I spent 4 hours waiting for a cable installer who never showed up. There was no phone call, nothing.
I had to call and let them know their cable installer didn't show up. They had no idea!

Forget customer service to help any issues. All reps and even supervisors are machine trained: "Unfortunately..... I'm sorry to hear that but we can't do anything about it....Is there anything else I can help you with?" That's all they say in "cant help you customer service dept"! Pathetic!!

Comcast sucks. Bill Tiger is a new service that handles all of the hassle and gets you a lower rate on your bill. Check us out at www.billtiger.com

Comcast is not customer friendly and is just trying to become a major player with owning a network. It should be shut down as a monopoly. You try calling them about a high bill(backcharging for tax they missed in Oct/Sept) and next month your bill has lost its discounted bundled services. They suck and they do not care. I have been cut off twice with their insipid phone service the last two times, this week, that I have tried to have a discussion. Looking at ATT and Direct Tv about now!

their bandwidth throttling me on legal services like VOD and online backup systems.

Can't get a straight answer from them on the pricing of cable cards vs. cable boxes. Plus they tried to convince me that Comcast won't work with Tivo, which is just a flat out lie. Had it installed with Tivo and it worked perfectly right away.

I have had comcast for along time and it has always given me problems with pixeling and not receiving majority of channels i pay for. Everytime i call to get it fixed they just switch the box which solves the problem for a few days and then back to it's old crap again. They want to charge me for another truck roll which I think is horse crap! Because of their crappy equipment and cable I get screwed? I dont know about the rest of you but I am switching to satellite

The free netbook offer seems to be a lie to draw new customers.
I signed up for the free netbook offer (to be sent out to new Triple Play customers with their accounts in good standing for 90 days).
For me, its been 130+ days and Comcast doesn't even know why I haven't received it. More importantly, they can't tell me when I should receive it, or even if I will receive it at all (They do agree that I have held up to my part of the deal).
They CAN tell me that their order fulfillment department doesn't even have me in their queue, but don't why that is, either.
Comcast does indeed suck!

Comcast is getting better, but their hold times can be pretty long sometimes. If you want to avoid waiting on hold, check out lucyphone.com . You can use the beta code "TWOMTWASTIC". The service waits on hold so you don't have to. Enjoy!

I have not had one week in which telephone, cable, and internet worked properly--and this is about a year. I am 65 and am so gd tired of this company. I don't want to change but will. Choices here in Portland O are limited. If there's someone out there who lives in Portland and would like to help me with this, write bobbitz@yahoo.com. I will certainly pay. Comcast gave me one free month--after at least 8 repairmen have been here. At least 35 calls to them about the phone calling me back, sound goes out on TV, to turn on closed captions requires you turn OFF the TV (nice when recording), then gives you this DOS from the 80s screen. I am sick of them . . . This month's Consumer Reports tells it all: they rank near the bottom in every category. Reliability? A big black dot, as in can't get any worse. MOFOs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I recently replaced a modem and had to use a software program called "comcast install wizard" During the install process, they asked if I want to install DeskTop Dr and change my IE homepage to www.comcast.net. I selected NO to both, however the program was installed and my homepage hijacked.

I have had intermittent cable service for four years now... Now that winter is here it looses connection for ten seconds every hour and kills my Internet service. Makes it hard to stream movie content from the net. Their repairman told me that they have not serviced their amplifiers for years now!!!
Constant phone calls into the call center never show my history of complaints, or the fact that the managers say I am on standby for the bucket trucks, and always send out the home techs who say it a problem up in the lines on the poles... You need the bucket truck guys... I email my local congressman to get some other competition for cable service... But no, only one company, take it in the ass or leave it.... Comcast SUCKS!

Because *routinely* you have to reset your router/network because their servers forget they've leased you an IP address. For the everyperson, this means that randomly you won't have internet, and probably don't know why.

http://TVALaCarte.com
Get Involved and join the movement to pick your own programming!

correction record 4 shows while watching tv same time . ATT U-VERSE !

Can't even get them to honor pricing on a signed agreement. Has anyone tried to get the gov't to look into their disclosure policies- tons of extra fee's tied into fine print disclosures (sounds a little like the mortgage business)

because they dont know their ass from their elbow and in order to correct a problem ( that they started) you must talk with the most incompetant bunch of "customer service reps" on the face of the planet and what really pisses me off is the announcement that the phone call may be taped to help in customer service who the F are they kidding they have never listened to one of those taped calls cause if they did they would fire the entire lot of "customer service people" as there is no service found there.

I hate Comcast because they have terrible pricing, they're DVR is horrible-I have to watch one of the two shows I'm recording instead of watching a third show, the picture quality isn't that great, they cost way too damn much and they don't have an HD only package. I pay $60 bucks for standard channels and I don't ever watch them...

i love to pay comcast 120.00 per month for shitty cable and a worthless email that has to load every time you check your email what a waste of time

have been with comcast since they took back over Houston. and had been with time warner cable befor for 10+ years .well i down graded my cable at the end of oct and my high speed Internet was not working for the 100000000000000 time.i was told they would sent a tech . on the day and time they set up well all 4 hours of the time but no one showed. when i called was told a manager would call me and set up a new repair time and that all billing on the internet would stop till it worked. after 4 weeks of no calls no Internet i called and was told my account was now in collections and that they had billed me full price for the month and a half of no service and i need to BRING THEM THE MODEM which i own myself well i will no pay them now or ever. they are cheat ! in Houston the people that work at the service center on tidwell smell so bad sometime and the ones i have talked to have a hard time talking much less solving problems i hope comcast loses their ass on NBC the sinking ship of tv goes to show you the smarts behind the sense n.over there

Why don't you people give Bill Tiger a try. We are experts at reducing Comcast's rates. We deal with the crappy customer service people so you don't have to. Check us out at www.billtiger.com

I used to work for Comcast in the Business Services division in Washington State. And yes, Comcast rips off it's business customers by charging some customers double the going rack rate for high speed internet. The leadership of Comcast is not customer friendly, but forces the sales employees to sell the customer what the company wants, not what the customer needs. Buyer beware. I hate Comcast because After sale customer support is lacking, false and misleading sales practices, and poor employee morale.

Their "new and improved" website definitely sucks! I was late to work today because I never got a bill notice this month. They changed their system and switched my user name/contact email to their own web-based email addy I *never* use and never notified me by my regular email address. Plus, I can no longer ever pay online unless I use their crappy web based email addy. So, I will just jolly well kill a few trees and support the US mail instead. Screw 'em!

In my opinion, in Denver they have a monopoly on cable so they can treat people like shit and get away with it. The customer service people are the most discourteous and rude I have ever spoken to with any service. They just get away with being assholes because they can. I am dumping Comcast once and fore all. I hope a lot of other people out there are like me, Screw me over once and I'll never forget it and they wil never get another cent from me while I am alive!!

SAME THING. THEY GIVE ME THE CONTRACT PRICE BUT NO NETBOOK BECAUSE I DIDNT RECEIVE AND SIGN MY "CONTRACT".. FUCK COMCAST!!

( COMCAST ) The Grinch Who Stole Christmas !
That is just really messed up, we signed a two year contract with Comcast thinking that we would be receiving an Dell netbook computer after we had our service for 90 days; this is what the Rep told us at the time we called Comcast to have new service turned on at our new home, ( Yes, we where dropping the disk ). Now after all this time has passed they are telling me that we where never under a contract therefore we will not be receiving a netbook, all of the previous times we called in and spoke with various Representatives it was always confirmed that we were under contract and that we would be receiving our netbook. The last time the Rep stated that it should be sent out soon and we would receive a letter of notification that the notebook is being shipped along with a tracking number.
You see, at the time we initiated the contract agreement the Rep did not tell us that we would need to be on the look out for a PAPER contract in our mail box or that there was an option to go on line to sign it. However, who would not have thought to inquire about something that you are not aware of.
The contractual agreement was documented in Comcast's system, (no doubt) because one of the Reps we spoke to reminded us of this when we spoke to them regarding making some changes in our service; we could not, because it would void out our contract. We've been faithfully paying the bill at the contract price. We were cautioned at one time that being under contract you did not want to get disconnected and again reminded that we could not make any changes to service. I must add, here we are thinking that everything is ok, and waiting on the notification letter that our netbook is being shipped, we have found out here in December (when it is time for Comcast. to honor their part of the agreement) that our child would not be receiving a netbook for Christmas. Now it’s been over 24hr and we are still waiting on an supervisor to call us back.

I signed up for the Triple Play in August and was told that I would receive a Netbook after 90days. I called today to find out when I was getting my netbook. That is when I was informed that I would not be getting the Netbook cuz at the 90 days mark my account happened to be deliquent at that very moment...can you believe this! They are totally deceitful.

They are over priced and I keep getting multiple channels with "one moment please" screen which then gets garbled up, then repeats the process.

Why does Comcast suck so much? Once again their new and improved website is crapping out!!! Can't complete payment :(

I've had high-speed internet access through Comcast for over 7 years. When service started to slip periodically, I called them and they came out to check the problem. Apparently, one of the cables coming in from the outside is old and needs to be replaced. So far six different technicians have come out, trying to drill holes, run cable through the attic. No luck. I've taken off 2 days at work and reserved 2 saturdays for appointments. Not to mention hours of hold on the Comcast customer service line. It's been over a month now with the problem.

It's true - Comcast really does suck.

Unfortunately, here in Alexandria, VA, its the ONLY OPTION for high-speed internet.

After talking with a tech over the phone and then tracing and changing out all of my cables I called again and needed service to come out. The problem was their fault located in the box outside. Though I was assured there would be no charge (of course) the charge shows up on my bill. I call and apparently they have no indication in their records as to what the exact problem was so the lady speaks to me with a very snotty attitude saying, "We can remove this charge this time but in order to avoid this problem in the future you can pay an extra $1.?? (my hearing closed for a moment) per month." So in order to avoid having to call Comcast to deal with overcharging I can simply pay an additional fee per month. Now that's what I call a real deal!

comcast up to more dirty trickes now u can only get 20 channels without a converter box. They waited untill yesterday to switich all the channels. Now you can't even get a $40 card from to help with the cost of the box. Thats again comcast and Merry Christmas to all us fools who still have comcast.

Their cable guy Frank - you know the "famous" one - Tweeted he stiffed a delivery person AND it was justified. He did this from the Comcast "Cares" account. When I Tweeted back it wasn't he repeatedly got VERY defensive and down right rude. I told him to stop and he didn't. So I sent an email to 100 Comcast executives. When he found out - he again was rude and Tweeted "Thanks for the email! Happy Thanksgiving!" 8 hours after that - he was STILL Tweeting rude things about me and complaining I sent the email to his superior. Keep in mind this is the guy who travels around the country for Comcast praising their stellar customer service and for being a "pioneer" and "maverick" of social media.

What a joke of a company, total incompatence. Comcast needs to be broken up into smaller companies.

Can you all look at and join if you're still dissatisfied and want to participate?
http://www.facebook.com/group.php?gid=171927907889&ref=nf

Why Comcast sucks isn't the issue - it does and they are about to buy NBC which will give them virtual control of cable, networks, and the Internet. This is anti-trust. Write your Congresspersons or Comcast will be running your life.

I though verizon customer service was bad and switched to COMCAST - my i realized it the the pit of hell

If you are really tired of Comcast, contact me at @clearwimaxreps I am an authorized retailer of Clear Super fast internet and we are opening new cities across the USA montly, faster, and more reliable than comast!! Looking to sell the service I can set you up with that as well...I am based in Atlanta

Comcast could not install a service to my house for several years. Lot's of excuses, customer support is plain clueless. How these guys are even in business? .... ah monopoly. Hey Rick Germano, you suck as does your organization!

Phone support & online chat people are completely CLUELESS. One on phone tried to tell me I should get Digital Voice because it is "basically free". Now I got shipped a cable set top box and DTA, called to activate them, and was told the Serial Numbers were not in the system so they could not be activated. A tech would need to come to my house or I would need to bring the boxes to a service center to have them barcode-scanned. This is why I had them shipped in the first place, to avoid this!!! Unbelievable. How do they stay in business?

"Smatzone" is even worse than Comcast previous mess. "Smartzone" rarely works. Who designed this mess? No one at Comcast seems to care. It seems that the whole company is run by robots.

Comcast wants your money for nothing. Please just send comcast money for nothing.. Comcast isn't interested in providing service, they just like getting paid alot of money from alot of people each month.

Comcast sucks. Of course comcast sucks already, then there equipment always goes out at the worst possible time and there is nothing they can do about it for a week!!!!! I hate this company!

I AGREE. I have a better connection linked up to a dog shit!