Queens U - Opinions

So I noticed an increase on my Cogeco bill th...

So I noticed an increase on my Cogeco bill this month and jumped to the conclusion that it must have been a mistake and they had charged me for a superior plan. This morning I called in and communicated to the representative that I believed there was an error in the bill.

After 10 minutes of confirming my details and looking up the account/billing information the conversation goes approximately like this:

Representative: We are changing all of the plans - High Speed Package X is what your plan is now called
Me: Ok, I understand, but why is the price different?
Representative: These are the new prices, and for your plan, High Speed Package X that is what it costs
Me: I did not sign up for this plan, nor was I notified that a price increase would take place within a month of signing up
Representative: Well that's what it is, there is nothing I can do. What do you want me to do?
Me: Well, can I cancel my plan then as there are other cheaper options available?
Representative: If that's something you want to do, we would require 30 days notice
Me: Can I speak to a manager?
Representative: No, I can help you, what do you want?
Me: For you to waive the 30 day notice - since I wasn't notified of your price raise beforehand
Representative: We cannot do that sir
Me: Wouldn't it be a fair way to go about it? I signed up less than a month ago, paid installation and am extremely dissatisfied with the service - you won't put me through to a manager and insist upon only what benefits your company....I will call back tomorrow to cancel. Goodbye.

Ridiculous.

Wed 21 Sep at 11:34 AM on Cogeco hate