Patty R - Opinions

I made a reservation for two nights in NY whi...

I made a reservation for two nights in NY which had to be cancelled due to the tragic death of my best friend's young daughter. I called them and told them the situation. They said if I called back with the name of the Funeral Home and other details about the deceased, they would refund the money. They said I had till midnight to call with the information. It was very painful to have to call the grieving mother to ask for the funeral home name and address 24 hours after her daughter died, but I did. She said at that time, no place had been chosen. I finally got the information Priceline wanted two days later, but by that time Priceline told me, too bad, too late. I wrote to the corporate offices and gave them all the particulars of the case, and today a rep from the executive offices emailed me to say that he could not refund the price of the room, or, as I had requested, a grant a voucher for further travel. Clearly they have no interest in repeat business from loyal customers. I think they will soon be in the customer service hall of shame with the likes of AOL, Blockbuster, etc...

Wed 12 Sep at 06:44 PM on Priceline hate