Shelagh Young (Shelagh) - Opinions

I have been dealing with BOA for 1.5 years.

I have been dealing with BOA for 1.5 years. They refuse to credit my mortage payment correctly. Now, I have resorted to calling every month to have them post my payment correctly. I have been told by their CS rep. that it is not there responsibility to make sure my payment is posted correctly. When dealing with them, my behavior has sunk so low that I should be ashamed of myself for talking to any human being the way I have spoken to them. But they have pulled the ultimate trump card. After arguing for 1.5 years with them, trying to get enrolled into the PayPlan 24 so my mortgage would be accepted in partial payments, they finally explained that I did not qualify because that plan requires one advanced mortgage payment then the CS rep said we do have a plan were you can just make partial payments if you would like for me to enroll you. I was so enraged that I actually told the lady that I was going to have to call her back because I was so pissed off that I couldn't handle it.

Sat 06 Mar at 10:40 AM on Bank Of America hate